Ep. 53 Jenny Pither – The Value Of Having A Virtual Assistant For Your Allied Health

Administration work is of paramount importance for any business, but it often takes too muchtime. Outsourcing work to a Virtual Admin Assistant can free up your time whilst keeping overheads low. It’s a win-win.

To highlight the value of Virtual Assistants, I interviewed Jenny Pither, founding director of Allied Health Admin Services, with more than 25 years experience within the medical and allied health industries.

She helps businesses keep costs low, and efficiency high and has enough NDIS knowledge to be deemed the NDIS post-processing queen.

It’s 45 minutes of insightful business chat, but without the boring business jargon. In this interview you’ll hear Jenny’s predictions for the future of NDIS, her favourite practice management software and the ins and outs of virtual assistants helping to run a successful business.

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Topics covered in this episode:

What exactly does a Virtual Assistant do?
What services can a Virtual Assistant offer?
How can hiring a Virtual Assistant keep running costs down?
Helping allied health professionals navigate the NDIS portal
Admin work and how it’s one of the biggest hassles for allied health business owners
Getting the most from invoicing using a Virtual Assistant
Quality, Safeguards and Auditing Process of the NDISs
Getting the basics done right – policies and procedures that every business should have in place
Providing evidence to the Quality and Safeguards Commission
Being transparent to your client base and the general public
Jenny’s favourite Practice Management Software – Cliniko vs Nookal
Supporting allied health professionals
Starting Virtual Assistants on a basic contract
Why you should learn to trust Virtual Assistants – knowing what to ask for and how to word it
Learning a client’s voice as a Virtual Assistant
Jenny’s professional background in radiology and general practice to allied health
Medical transcription dying out
Lessons Jenny’s learned by starting her own business – upskilling yourself is important
The future of Allied Health Admin Services – consulting on NDIS and moving into the planned management sector
Running a business without a strict business plan
Using a Business Advisor to better your business
Proud moments in business for Allied Health Admin Services – Finalists in its local Business Awards
Lessons Jenny’s learned about herself
Jenny’s question to Cathy: how are you navigating NDIS?
Why Cathy de-registered from the NDIS in 2017
NDIS predictions – the future could be bleak
Will tiered pricing come to fruition?
Will NDIS be just as big a financial strain on Australia as Medicare is?
Why business models should be adapted to be less one-on-one
Pricing models – reducing NDIS therapy fees so clients can get more sessions in their package
The importance of experimenting with different pricing models to find a happy medium
Value of allied health Virtual Assistants