4 Steps to Help You Deliver Bad News to Customers

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We all know that it’s impossible to please every customer all the time and humans make mistakes, so to survive in your business, you need the skills to deliver the bad news that leaves both you and your customers, feeling valued and respected.

Audit your HR documents to ensure compliance

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When was the last time you critically reviewed all your position descriptions, contracts and HR chapters of your policy and procedure manual.

Interview questions you must ask your job candidate

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There are many things to consider when adding to your team; relevant experience and qualifications, how and if they will 'click' with staff and your customers, and the list goes on and on and on.

Invest in referral relationships to help your private practice thrive

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Many a time have I heard the tale of a clinician leaving and taking with them the relationship history and contact details of the external people they worked with.

Ep.23 The more you do the more complex it gets with Joel Friedlaender

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This week’s super intelligent and talented guest is the founding…

Ten tips for cultivating a winners mindset for the year ahead

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Surround yourself with energetic and engaged people who know more about business than you do.

Understanding the business lifecycle helps you plan ahead and stay in business

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The commentators tell us that most small enterprises businesses have a reasonably predictable pathway, regardless of the industry they are in.

Why we love helping paediatric private practitioners.

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Private Practice can be a place of contracting personal abilities. We hone our clinical skills through training and supervision, routinely delivering services with relative ease and excellence.

Why a year plan of your services helps your private practice

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The sunny and quieter routines of January provide the ideal chance to dream up and document the year ahead.