Seven tips for NDIS audit prepping

The NDIS Audit programs are about to launch with our NSW and SA colleagues pioneering the process for all. The recent Virtual Business Systems Boot Camp launched many into the space of quality management, risk management, compliance, person-centered practice, Practice Standards and the mighty spreadsheet matrix. Attendance and participation on the day was outstanding, kudos to business owners for investing. Here are my top tips for progressing this essential work, learning from it and developing a powerful business foundation


ONE:  Self-care

As best you can manage your energy, note when it is depleting and top it up well before it hits rock bottom. You know what this involves: sleep, nutrition, hydration, exercise and managing work hours to the best of your ability.


TWO: Divide and Conquer

If you have a private practice business colleague buddy up, map the tasks, divide them up and share the load. Whilst you will each have individual ways of doing things in your business there will be much you can share. The camaraderie and co-working will be a plus.


THREE: Make it visual

Those on the Boot Camp witnessed Chantelle’s magnificent wallpaper. Sheets of paper all over the walls containing lists, diagrams, linkages.  This enables you to use colour, arrows, mindmaps, whatever it takes to make it understandable and quick and easy to see. Print all the documents out, get them bound at Officeworks, this makes them so much easier to use. Print your work out, highlight sections, mark up with post-it notes. This is not the project for you to hold everything in your head.


FOUR: Read and Digest

When unsure go back to the (printed and bound!) NDIS Practice Standard documents and Quality Indicators. Allow yourself time to sit and read, over and over. For many, it is new information and will take many re-reads for the information to become meaningful and tasks to become clear. Coffee may help, as may wine.


FIVE: Pace the race

Given the complexity and scope of the work, it is probably best to book 2-3 hours blocks into your diary. This will set you up for the deep thinking time the work typically required.


SIX: Growth mindset

I have heard many business owners guiltily admit that this is the work they should have done years ago. I understand. However, now they have a context and motivation for completing the work. Development of the policies and procedures will longer term provide your allied health business with a strong foundation for growth, consistent quality service, enhanced organizational culture and general efficiencies. Consider it when you can one of the best investments you can make.


SEVEN: Document management

Consider the architecture of your documents, where they will be hosted, shared and how they will be backed up. Sitting on a C drive and backed up to USB is not an option given the workload and value of the documents. Related to this is how the policy, procedure and evidence documents will be accessed by the team, updated, and used on a daily basis ongoing.


Did you miss the Business Systems Bootcamp?

Good news, it was a massive day and it’s now available for sale.

An exclusive Business systems Bootcamp website contains all the recordings (complete with the occasional tech fail, we like to keep things real) and resources that original attendees had access to. The spreadsheet matrix, perhaps you have heard others talking about it, they are under oath not to share it, provides a mighty structure from which to plan the documents and evidence you will require.  Email us for details!

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