Today on the podcast we talk with Amanda Abel, founder of Northern Centre for Child Development (NCCD), a multidisciplinary paediatric practice in Preston Melbourne.
Amanda has over fourteen years’ experience as a psychologist working with families and has a special interest in paediatrics, autism spectrum disorders, developmental delays, learning difficulties, disabilities and behaviour management. She has worked in a variety of settings in both the public and private sectors which has allowed her to gain extensive experience helping a wide range of clients.
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What is covered in this episode:
- The importance of being authentic and transparent with her clients whilst sharing their knowledge and expertise in her practice
- How persistence and driving ambition has helped her to create the practice she always wanted, without a business plan
- What she has learnt in the first two years of being a private practice owner
- Importance of trusting your gut and instincts to avoid errors, especially around staff
- The joy of having a recognisable brand in the industry
- Amanda’s impressive Facebook strategy that aims to build brand awareness and how she achieves that through interesting and engaging page content
- Her blogging efforts (or lack of!)
- The importance of having weekly team case discussions
- The difference adding Paediatricians to her practice has made
- How Amanda balances her busy week between being a business owner and a mother
- Creating boundaries between work and family time
- The benefits of investing in awesome administration support and how it has helped to reduce stress as the business owner
- The importance of having solid policies and procedures in place that evolve over time
- Why she outsources the HR function of the practice
- The lessons learnt in offering workshops and parent retreats
- What the future looks like for herself professionally and NCCD
- Who would she add to her team if money was no object
- How the NDIS is changing the way her business operates and why she didn’t register as a provider
- The payoff of all the hard work knowing she and her team are changing the lives of their clients and the importance of celebrating these wins
