Description
Oh, the fine line between rolling out the red carpet for our clients and accumulating unbillable work that is in fact client related. We want to be our best versions of our business selves and really be there to support our clients, but at what cost? Is there in fact such a thing as your team over-servicing your clients? At Nacre Consulting, we sure think so.
Don’t get us wrong, we love supporting our clients as much as the next passionate allied health business owner however we also remember that we are a business and at the end of the day the cash flow coming in has to represent what we put out.
In order to keep growing the business, we need to ensure that we are not creating any unpaid clinical work because this can easily snowball, and the next thing you know you cannot pay your team, your expenses, or yourself. You’re biting off more than you can chew and that is not sustainable in the least.
Feel neck-deep in concern about your financials?
Cathy Love hears you loud and clear, as she curates this masterclass: Coaching Ethical Billable Beliefs Teamwide.
It all starts with diving into your critical numbers, seeing where the leak is, and putting a stop to it whilst encouraging your team to see how overservicing can easily lead to overwhelm and it becomes less beneficial the more you know.
In this masterclass we dive into:
Drive Your Critical Numbers
• Owners Money Mindset
• Critical Financial Reports and Action.
• Think P&L, Balance Sheet, Cash Flow Forecasting, Budget & Break-Even Analysis.
• Director’s Duties of Measuring, Managing, Messaging.
Delivering Multi-Impact Services
• Services that meet the business, team, and client needs.
• Measuring valued client outcomes
• Teams attachment to client outcomes.
Future Service Focused Team
• Line of sight management. Effort – Achievement – Reward.
• Clear performance expectations
• Over servicing = overwhelm
• The Why based service Culture
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