21st September 2016
Guest Writer – Jenna Moffat
With the rollout of the NDIS having officially begun, people with disability and their families are now making the choice as to which service providers they will approach.
The process will hopefully prove to be a liberating and empowering experience, but many have never before been given the reins to navigate this space and it’s not always an easy decision choosing a provider.
How can they determine that a service provider is the right fit, or swap and share experiences with their peers?
This thinking inspired the basis for Clickability, a consumer rating and review website. Very simply, it’s like Trip Advisor—but for disability services. It’s a platform where consumers can hear from their peers and gain a snapshot into the supports that a service provider offers.
With over 450 services in Victoria on our website, our current list of subscribers include care agencies, allied health professionals, and community-based groups that offer sport and recreation or arts activities.
The most overwhelming thing about our website is that a staggering 87% of reviews submitted to the site are endorsements of a service provider, whilst more than a quarter of reviewers are crediting their service provider with helping them achieve positive change. People with disability and their families are providing a tick of approval, which other people can then use to confirm or support their choice. It’s a reassuring, affirming resource.
We’re also seeing support providers engage with reviewers on the site, answering questions or seeking feedback that can help them improve or streamline their own service.
It is really important to spend time on the Clickability website. Become familiar with the concept of consumers rating disability service providers, other similar sites are popping up. Rating DSP’s is a thing. Being a signed up member enables you to engage with and edit your reviewers. It also allows you to send out a link to your clients seeking feedback and a star rating, that you can use on your online Clickability profile page.