Working with Allied Health Assistants and the NDIS

Brad Dent, Director of WHR Allied Health shares his experience in using the client management system SupportAbility in his business. The system assists them in managing their business that operates under the National Disability Insurance Scheme (NDIS). It is a goal-driven and evidence-based program that is a complete toolkit for disability service organisations who are reporting to the National Disability Insurance Agency (NDIA).

SupportAbility has been around for 21 years in Australia. They serve the niche of disability providers which gives them an edge on their knowledge around the requirements of the industry.


Brad and his team have tested several different software and found that supportability works the best for them. Here are 8 features he loves about the program:


1. Simple Straightforward Usability
It doesn’t take a genius to use the system. Heaps of information such as client scheduling, billing, file notes, reports, photos, and videos of clients can be loaded in the program.


2. Comprehensive Report Generation
Apart from being able to upload information and data into the system, one of the best ways to take advantage of SupportAbility is rendering reports from the multitude of data you have stored in your system. Lots of reports can be generated from it – from staff performance perspective to financials.


3. Easy Access Reports
Reports can easily be accessed by anyone in the team. It can be viewed and updated anytime and anywhere they need it. It can be accessed on your computer or tablet.


4. Ease of Use during Client Visits
Therapists are able to easily create file entry notes (called Activity in SupportAbility). They put in the time they’ve spent with a client, the description of the service, and then go back to work. It’s possible to do bulk clients in the NDIS and export it to supportability.


5. Cloud-based Access
One best thing about cloud-based access is that everyone can get to our files and records whenever and wherever. Everyone can access it and write their journals and notes straight away. It’s at the tip of their fingers! 


6. Excellent System Uptime
Any system can have downtimes, especially cloud-based ones. But in our experience with SupportAbility, we’ve only had problems twice BUT they were resolved in about 10-15 minutes! 


This leads us to the 2 last (but definitely not the least!) things we love about the SupportAbility…

7. Great Adaptability and Responsiveness
They are really good at adapting and are very responsive to the needs of your businesses.


8. Great Customer Service
Who doesn’t love great customer service? When looking for any service you need, great customer service should be a top consideration especially if you are in it for the long run. It isn’t advisable to invest in a product you’ll be using all the time


Getting the best client management system for your business all depends on what your team’s and business’ needs are. It might take you a few tries before you find ”the one.” But before you make the big decision, take into consideration the 8 things above that may help you find the system that’s right for you, your team, your clients and your business.

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