5 Things You Need to Know About Selling Products Online (E-Commerce)
20th March 2017
Guest Writer – Anthony Lieu from LegalVision
1. Selling products online and running an ecommerce store is a very popular business strategy.
2. Your sale terms and conditions set out the terms under which you sell your products to your customers.
These should address what you provide and how you provide it. Delivery, payment, refunds and returns (set out in a refund policy, which should be part of your sale terms), all need to be dealt with in your sale terms.
3. Your sale terms also need to set out the Australian consumer law mandatory consumer guarantees.
They should also limit your business liability to the extent possible. An example would be disclaiming any liability if a customer uses a product that you sell in a way it shouldn’t be used and an injury occurs.
These cover issues such as copyright, protecting your intellectual property including photos of your products, permissible use of the website, and limiting liability for viruses.
Running a successful ecommerce site generally involves marketing to your customers. By law, you need to set out what personal information you collect, how you collect it and how you will disclose and use it. You also need to set out client rights to complain and contact you regarding their personal information.
LegalVision has specialist lawyers who can assist with queries about Intellectual Property, IT and online law.
Author Bio: Anthony is a lawyer and Marketing Director at LegalVision. He has a keen interest in startup law, IT law and scaling fast-growing businesses. He has a strong understanding in how start-ups operate at all stages and navigating the myriad of legal issues surrounding online businesses
This article featured in the January Edition of Paeds Biz.